Job Title: Customer Success & Product Specialist
Company: Forms Express, part of Valsoft Corporation
Location: Geelong, Victoria, Australia (office based)
Type: Full-time

THE ROLE:

As a Customer Success & Product Specialist you will drive customer success, plan and execute projects, foster strong relationships and deliver solutions.

KEY RESPONSIBILITIES:

• Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
• Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
• Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
• Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
• Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.

Your Daily Impact:

• Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
• Requirements Gathering: Work with clients to understand their needs and tailor solutions.
• Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
• Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.