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Customer Success Rep II at Honeywell

Pittsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

79700.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Operations Support, Digital Access Issues, User Onboarding, Data Validation, Escalation Management, Product Knowledge, Customer Relationship Management, Proactive, Analytics Focused, Predictive, Customer Facing Engagement, Upselling, Cross-selling, Project Management, Salesforce

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The CSR in this role will also provide operations back-office support to customers and internal teams across the Security and Access Solutions (SAS) LenelS2 business to assist in resolving digital access issues, user onboarding needs and data validation. This role will work closely with the My Buildings team to manage support needs and escalations, along with future enhancements. The CSR demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value. The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied. The position reports to the Customer Success Leader of the SAS Services organization and is part of a customer focused, self-managed team. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

This role involves providing operations back-office support to customers and internal teams within the Security and Access Solutions (SAS) LenelS2 business, focusing on resolving digital access issues, onboarding, and data validation. The representative will also work closely with the My Buildings team to manage support needs and escalations while becoming a subject matter expert on the LenelS2 Product & Service Suite.