Job no: 524888
Brand: Corporate Traveller
Work type: Fixed Term Contract, Full time
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia
Categories: Corporate & Group Travel
Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG’s most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

• Respond to inbound enquiries from staff about customer-related tasks
• Provide customer facing reporting and insights as required
• Provide hotel rate loading assistance
• First level support for maintenance and support cases including some technical system optimisation
• Make recommendations for improvement in Customer Success practices
• Share areas of opportunity with the Customer Success team to promote growth of share of wallet, increase product and service sales or to increase revenue
• Manage communication via a case management system
• Utilise CRM systems (Salesforce) to document activities