Customer Success Representative (ANZ) at Tradify Limited

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Communication, Empathy, Organization, Technology Understanding, Attention to Detail, Teamwork, Problem Solving

Industry

Software Development

Description

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes, and succeed, above everything else. You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people and be comfortable stepping Tradies through exactly how they can make the most of Tradify. In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams. By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services. Specific Duties & Responsibilities Communicate with customers via phone, email and text once they’ve upgraded to a paid account to offer assistance, make sure they’re fully set up and help them learn the system Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features Keep customer records up to date with communication that has occurred Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics Liaise with internal teams to deliver product recommendations and feedback Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes You’re going to love this job if you: Have the flexibility to work late shifts 2 nights per week to service our ANZ customers. Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed Are highly empathetic, high energy and can relate to people from all walks of life Love to find ways to make technology understandable and relatable. Many of the people you’ll be talking to are great at what they do but not with the tools you’re helping them understand and use Are highly organised with great attention to detail, as you’ll need to follow established processes and juggle lots of different tasks Driven to make sure you contact all customers to need help onboarding, or potentially have an issue Have “the gift of the gab” – you need excellent written and verbal communication skills, as you’ll be chatting with customers all day via phone, email, and SMS Thrive in a great team environment where everyone is friendly, innovative, and driven Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of Want to do work that improves other people’s lives, but also believe it should be fun For the right candidate, we offer a great benefits package, including Values-based culture Hybrid Working 3 office/2 home Free in-office parking A Dog-Friendly office 5 Wellbeing days per year 3 Giving Back Days per year Southern Cross Health & Life Insurance Join us for the 'Big Break' - 4 day company holiday! Interested? Want to know more? Get in touch

Responsibilities

The Customer Success Representative will assist customers in the ANZ region with their onboarding and usage of Tradify's software. They will also relay customer feedback to internal teams to enhance products and services.