Customer Success Representative at Autowash Car Washes

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

22.59

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Microsoft Office, Social Networking, Email Communication, Troubleshooting, Data Entry, CRM, Billing Support, Membership Sales, Phone Support, Chat Support, SMS Support, Conflict Resolution, Administrative Work

Industry

Automotive

Description

Description The Customer Success Representative serves as the frontline representative for Autowash. They handle customer calls, texts, chat inquiries, and other omni-channel systems while following structured logic flows and scripts. Their primary function is to help customers quickly while providing accurate solutions and information. Representatives support customers using automated tools and ensuring every customer interaction is documented cleanly and consistently. Respond to incoming SMS, text, and phone calls. Use approved scripts, logic flows, and troubleshooting guides. Provide friendly, concise, and accurate information. Resolve common issues independently (billing updates, app setup, access issues). Identify when to escalate complex cases to Team Leads or Operations. Trigger next-step cadences when appropriate. Properly tag all conversations (intent + outcome). Document customer concerns and resolutions with clarity. Maintain data accuracy for CRM and reporting. Use AI responses as intended. Override AI only when needed or when escalation is required. Report system issues or script gaps. Completes outbound calls and texts for support, usage follow-ups, billing issues, and membership updates and sales. Helps customers set up their membership correctly Provides simple explanations of plan options to guide customers to the right fit. Supports churn prevention through quick troubleshooting. Documents all outbound interactions with clear tags and notes. At Autowash, we value a supportive, hands-on team environment where people work side-by-side to solve problems and keep our operations running smoothly. Because of this, remote or hybrid work is not available for this position. This position is an in-person role. Sunday through Thursday, 9am to 6pm. Requirements Physical Demands: Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater). Minimum Qualifications: Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none

Responsibilities

The Customer Success Representative manages omni-channel customer inquiries, including calls, texts, and chats, while providing accurate solutions and documentation. They also perform outbound support tasks, assist with membership setups, and handle billing issues to ensure customer satisfaction.