CUSTOMER SUCCESS REPRESENTATIVE

Team: School Sales Team
Reports to: Head of School Sales & Partnerships
Location: Hybrid - Sydney CBD (2 days on-site)
Hours: 32hrs across a 4-day week (no salary sacrifice)

WHO WE ARE AND WHAT IS IMPORTANT TO US:

Wonde is an innovative and fast-growing ed-tech scale-up whose mission is to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed, and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data management.
We’re committed to changing the lives of students, teachers, and parents, and want the help of talented individuals who will support our journey in driving better outcomes for students and the wider education sector.

• Forge Strong Partnerships: Build and nurture enduring relationships with schools and key decision-makers, becoming their go-to resource and trusted advisor.
• Seamless Onboarding & Adoption: Guide new schools through a smooth and engaging onboarding process, driving product adoption and proactive engagement to foster referrals and upsell opportunities.
• Strategic Success Planning: Develop and execute tailored success plans based on school needs and client segmentation, ensuring optimal engagement and value.
• Data-Driven Insights: Leverage data to identify opportunities, mitigate risks, and build more effective engagement strategies for our clients.
• Drive Growth & Retention: Proactively identify opportunities for renewals, upsells, and expansion within existing accounts, demonstrating a strong track record in retention.
• Be the Voice of the Customer: Actively collect and relay user feedback to our internal Product and Support teams, advocating for customer needs and contributing to product development and improvements. ️
• Collaborate for Excellence: Work closely with our Sales, Product, and Support teams to deliver a cohesive and exceptional customer experience.
• Cultivate a Positive Culture: Contribute to a vibrant team culture with a positive, can-do attitude, where new ideas are encouraged, developed, and nurtured.
• Masterful Communication: Clearly convey ideas, updates, and solutions, adapting your tone and message to effectively communicate with teachers, administrators, and tech teams.