Customer Success Representative at Gallagher

Hamilton, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Technical Aptitude, Communication Skills, Relationship Building, Proactive Approach, Problem Solving, CRM Systems, Data Management, Agriculture Knowledge, Training, Customer Support, Collaboration, Upselling, Cross-Selling, Customer Satisfaction

Industry

Software Development

Description

Why Join eShepherd eShepherd combines the energy and innovation of a fast-moving AgTech startup with the stability and reach of Gallagher, a global leader with 85+ years of experience. We’re scaling rapidly, introducing new products and services, and shaping how farmers manage livestock more efficiently, sustainably, and safely using our cutting-edge virtual fencing technology. This role puts you at the heart of customer success, giving you the chance to influence product development, refine processes, and directly improve adoption and retention. You’ll be part of a purpose-driven team delivering real impact for farmers, while building your career in a high-growth, globally connected business. Who Thrives Here You’ll thrive at eShepherd if you: Care deeply about customer outcomes and take a proactive, solution-oriented approach Enjoy building trusted relationships and influencing change remotely Are motivated by measurable results and continuous improvement Can translate technology into practical, real-world value for farmers Think strategically while staying hands-on with processes and systems Are passionate about delivering exceptional customer experiences and seeing customers succeed Work collaboratively across teams to solve complex problems What You’ll Do You’ll manage a portfolio of New Zealand customers, helping them maximise the value of the eShepherd platform and ensuring long-term success. Based primarily in the office, you’ll engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance. You’ll also play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact. Onboard new customers, delivering tailored training and resources Provide proactive, high-touch support to customers with varying levels of experience and comfort with technology Monitor platform adoption and proactively address barriers to success Manage key accounts, fostering loyalty and advocacy Take ownership of onboarded customers and identify upsell and cross-sell opportunities Track and report on adoption, retention, and customer satisfaction metrics Aggregate and communicate customer insights to inform product and process improvements Document best practices and contribute to scalable customer success processes What You’ll Bring You have the credibility and technical confidence to guide farmers and stakeholders, coupled with a proactive, solutions-focused approach. You can clearly articulate and deliver technical information in a way that makes our customers feel at-ease. You can work autonomously while collaborating closely with teams, and you thrive in a fast-paced, growth-oriented environment. Our successful candidate will bring: Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural sector Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware used in farm operations; a strong desire to find solutions Exceptional communication and relationship-building skills, with credibility in agricultural contexts Customer-focused mindset, driven to deliver measurable outcomes for farmers Proactive, self-motivated, and able to work independently while collaborating effectively with teams Experience using CRM systems and leveraging data to manage accounts and maximise customer value A relevant degree is advantageous, but practical ag experience and sector knowledge are essential Nice to haves: You might not tick every box, but you could have strong farming roots and experience in a customer-focused or account management role. This is a great opportunity to bring those skills together with your understanding of agriculture to make a real impact for farmers. This role can be based in Hamilton from our headquarters on Kahikatea Drive – or remotely within New Zealand. Benefits We Offer Competitive salary and performance-based incentives. The excitement of a high-growth startup, but with Gallagher stability. Career growth opportunities as we scale globally. Tools and tech that make your job easier - what you need to succeed. Supportive team culture – we value collaboration and practical problem-solving. KiwiSaver contributions to support your future. Boost App membership and staff discounts across NZ. Life & Disability Insurance – because looking after you and your loved ones matters. Hamilton site free parking, subsidised on-site café, and great eateries nearby. Employee Assistance Program and wellbeing initiatives. Don’t quite tick all the boxes? If you’re excited about helping farmers succeed and shaping customer success in AgTech, we want to hear from you. Your perspective and experience could be exactly what we need. Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next! Start the year strong - shortlisting for this role begins in the New Year. Submit your application and we'll be in touch mid-January 2026.

Responsibilities

Manage a portfolio of New Zealand customers to maximize the value of the eShepherd platform. Onboard new customers, provide proactive support, and collaborate with Sales and Product teams.