Customer Success Representative at Gallagher

Hamilton, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Agricultural Knowledge, Technical Troubleshooting, Relationship Building, CRM Systems, Onboarding, Customer Support, Upselling, Cross-selling, Data Analysis, Communication Skills

Industry

Software Development

Description

Why Join eShepherd? This is your chance to build your career with one of New Zealand's most respected technology businesses while working on one of agriculture's most exciting innovations. Backed by Gallagher's global reputation and long-term stability, eShepherd is growing fast, giving you the opportunity to learn, take on real responsibility, and make your mark as we scale. You'll work alongside passionate people, partner directly with farmers, and play a hands-on role in helping customers get the most from industry-leading virtual fencing technology. A foot in the door. While this is a 12-month fixed-term opportunity, eShepherd is growing rapidly. It's a great way to get your foot in the door, build valuable skills, and become part of a business that's creating new opportunities as it continues to scale. For the right person, this could be the start of something much bigger. Who Thrives Here The people who do well at eShepherd are curious, proactive, and genuinely enjoy helping customers succeed. They build trusted relationships, solve problems with a practical mindset, and turn technology into real value for farmers. They're collaborative, always looking for better ways of doing things, and motivated by seeing customers adopt new technology with confidence. What You’ll Do In this 12-month fixed-term role, you’ll manage a portfolio of New Zealand customers, helping them maximise the value of the eShepherd platform and ensuring long-term success. Based primarily in the office (or remotely if you’re outside of Hamilton), you’ll engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance. You’ll also play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact. Day-to-day you’ll: Onboard new customers, delivering tailored training and resources Provide proactive, high-touch support to customers with varying levels of experience and comfort with technology Monitor platform adoption and proactively address barriers to success Manage key accounts, fostering loyalty and advocacy Identify upsell/cross-sell opportunities and track key metrics Share customer insights to guide product and process improvements Document best practices to support scalable success processes What You’ll Bring You're someone who can build trust with farmers and industry stakeholders through your technical confidence, practical agricultural knowledge, and genuine customer focus. You enjoy solving problems, communicating complex information in a clear and approachable way, and helping customers get the most from the technology they use. Comfortable working independently while collaborating closely with others, you thrive in a fast-paced, growth-focused environment. Practical agricultural experience and a strong understanding of the sector are essential. Our successful candidate will bring: Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural industry Strong technical aptitude with the ability to quickly learn, troubleshoot, and support software and hardware used in farm operations Excellent communication and relationship-building skills, with the credibility to engage confidently with farmers and industry stakeholders A customer-first mindset and a genuine passion for delivering positive outcomes for farmers A proactive, self-motivated approach, with the ability to work autonomously while contributing effectively as part of a team Experience using CRM systems and leveraging customer data to manage accounts and maximise value Nice to haves: You don't need to tick every box. If you have strong farming roots and experience in a customer-facing, account management, or support role, we'd love to hear from you. This is a great opportunity to combine your agricultural knowledge with your passion for helping customers succeed and make a real impact for farmers. This role can be based in Hamilton from our headquarters on Kahikatea Drive – or remotely within New Zealand. Benefits We Offer We know great people have options, so we offer a package that supports your career, wellbeing, and success. Competitive salary with performance-based incentives The pace and opportunity of a high-growth business, backed by the stability of Gallagher Genuine opportunities to grow your career as we continue to expand globally The tools, technology and support you need to do your best work A collaborative, down-to-earth team that values initiative and practical problem-solving KiwiSaver contributions Boost App membership with discounts at hundreds of retailers across New Zealand Life & Disability Insurance Employee Assistance Programme and wellbeing initiatives Free on-site parking, a subsidised café, and plenty of great lunch spots at our Hamilton headquarters Applications will be reviewed as they are received and an appointment to the position may be made prior to the listing closing – so apply now. Introducing: eShepherd™ Virtual Fencing

Responsibilities

Manage a portfolio of New Zealand customers to maximize their value from the eShepherd platform through onboarding, training, and proactive support. Collaborate with Sales and Product teams to improve scalable customer success processes and track key adoption metrics.