Customer Success Representative at Jetson

North Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

75000.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Sales, Communication, Organization, Project Management, Clean Energy, Sustainability, CRM Systems, Home Improvement, Electrification, Proactive Approach, Team Collaboration, Customer Support, Scheduling, Follow-up

Industry

Climate Technology Product Manufacturing

Description

The Opportunity: As a Customer Success Representative, you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact — ensuring paperwork, approvals, and installations are seamless and stress-free. You’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey. This is a highly proactive role where previous experience in customer service is not suitable. What You Will Do: Guide customers through all pre-installation steps to ensure they are install-ready, including: Coordinating Home Energy Assessments (HEAs) (with partners) Ensuring energy efficiency upgrades are completed (with partners) Supporting income-based rebate and loan application submissions Helping homeowners obtain strata or HOA approvals when needed, including reviewing electrical reports and educating strata councils on electrical loads Manage scheduling for walk-throughs and installations. Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email. Handle requotes as needed, collaborating with field operations managers and sales. Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met. Serve as the primary point of contact for homeowners after a sale closes with a deposit. Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track. Track key customer milestones and report progress within Jetson’s CRM system. What You Bring: A results-driven, sales-minded approach and take pride in moving customers efficiently through a process. Excellent communicator in English — friendly, confident, and empathetic — whether on the phone, email, or video calls. You are organized, thrive in a fast-paced environment, and love keeping multiple projects moving smoothly. Passion for clean energy, sustainability, and helping people make the switch to electrified homes. 1–3 years of experience in Customer Success, Account Management, Sales, or a related field that is not customer service. Experience working in a CRM system (e.g., HubSpot, Salesforce) Comfort working in a startup or growth-stage environment. Bonus: Experience in home improvement, clean energy, or electrification industries. Job Type: Full-time Pay: $60,000 - $75,000 per annum OTE Benefits: Dental Care Extended Health Care Vision Care Life Insurance Disability Insurance Education Support Work Location: In-office, North Vancouver. Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

Responsibilities

Guide homeowners through the pre-installation process and ensure they are ready for installation. Collaborate with internal teams to manage customer expectations and maintain clear communication throughout the project.