Customer Success Representative at LGC Group

Aarhus, Central Denmark Region, Denmark -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Order Processing, Inquiry Response, Service Quality, Documentation, Compliance, Sales Order Entry, Time Management, Organizational Skills, Communication, Multitasking, Problem-Solving, Prioritization, Attention To Detail, Customer Focus, Danish, ERP Systems

Industry

Biotechnology Research

Description

Company Description LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics. Job Description In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs. Key Responsibilities: Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information Act as the internal voice of the customer and ensure needs are communicated clearly across departments Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate Direct customer requests to the appropriate internal teams and track follow‑up Acknowledge orders, communicate changes, provide updates, and manage backorders Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies Follow service quality and order accuracy standards, departmental SOPs, and training guidelines Comply with ISO 13485, ISO 9001 quality management system requirements Perform additional tasks as needed to support business operations Qualifications Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing Experience with ERP systems (Salesforce preferred) Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint Effective time‑management and organizational skills Excellent English written and verbal communication abilities Intermediate Danish (B1/B2) is required Strong multitasking, problem‑solving, and prioritization skills Ability to work independently and collaboratively with minimal supervision Professional judgment, discretion, and ability to handle confidential information High accuracy, attention to detail, and customer‑focused mindset Ability to work effectively in a fast‑growing and complex environment Demonstrated initiative and strong customer service orientation Alignment with LGC values: passion, curiosity, integrity, brilliance Additional Information ABOUT LGC: LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. OUR VALUES PASSION CURIOSITY INTEGRITY BRILLIANCE RESPECT EQUAL OPPORTUNITIES LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. For more information about LGC, please visit our website www.lgcgroup.com #scienceforasaferworld Work Arrangement: Hybrid Department: Customer Service

Responsibilities

This role involves managing and processing customer orders, responding to various inquiries regarding pricing and status, and coordinating internally to ensure timely and accurate delivery of products. Key duties include maintaining high service quality standards, tracking follow-ups, and ensuring compliance with quality management systems.