Customer Success Representative, Named (Italian speaker) - fixed term at Veeam Software

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Sales Experience, Customer Service Skills, Communication Skills, Organizational Skills, Multi-tasking, Self-starter, Data Analysis, SalesForce.com Proficiency, Virtualization Knowledge

Industry

Software Development

Description

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us. About the Role The Customer Success Representative (Named Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell Ensures customer success and goes above and beyond to ensure customer retention and satisfaction Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates Identifies and pursues maintenance reinstatement opportunities Assists in negotiation of maintenance agreements Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) Achieves target quota Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment) What You’ll Bring Bachelor’s Degree required (a combination of education and experience will be considered) English Advanced Italian Advanced Previous product or services sales experience in software or related industry is a plus Previous support and/or maintenance renewal sales experience is preferred Superb customer service skills are required Excellent verbal and written communications skills Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls Experience compiling, querying, analyzing and reporting data Proficiency with SalesForce.com is desirable Basic knowledge of virtualization industry and the ability to relay information to the partner community What You’ll Get 21 annual vacation days, additional days based on tenure, plus 3 global VeeaMe Days for self-care Private health, dental, and vision insurance for employees and dependents Mental health support with up to 12 free therapy sessions Private hospital coverage for planned and emergency care Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform Life, critical illness, and disability insurance One paid volunteer day annually through Veeam Cares Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position. #LI-AG2 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Responsibilities

The Customer Success Representative is responsible for renewing customer maintenance contracts and ensuring customer satisfaction and retention. This role also involves upselling premium services and identifying opportunities for additional sales of Veeam products.