Customer Success Representative at Remitly Canada Operations Inc.

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, B2B Customer Service, Communication, Problem Identification, Issue Resolution, Customer Satisfaction, Customer Engagement, Customer Retention, Process Improvement, Proactive Guidance, MS Office, Independent Work, Teamwork, Organization, Attention To Detail

Industry

Financial Services

Description

Job Description: . Job Description Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance. About The Role We are looking for a Customer Success Representative who will join the Operations team at Remitly Israel! As a Customer Success Representative at Remitly, you will take E2E Responsibility for customer relations. Responsibilities: Multitask between different communication channels and departments Providing answers by identifying problems Interact with customers & resolve issues Ensure high customer satisfaction, creating engagement and retention in all levels Help to develop and implement standard methodologies, processes and tools to improve customer experience Anticipate customer needs, provide proactive guidance and offer solutions Requirements: 2 years B2B customer service experience Excellent written and verbal communication skills in Hebrew & English- Mandatory Chinese/Russian- an advantage Flexibility in working hours is required Proficient in all MS office products Ability to work independently and under pressure service -oriented person Experience in the payment and banking industry- an advantage Enjoy working as part of a team Well organized with high attention to details and accuracy Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. #Remitly-Israel . Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world. Search For Jobs Click here to find additional opportunities at Remitly!

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Responsibilities

The Customer Success Representative will take end-to-end responsibility for customer relations, multitasking across various communication channels and departments to provide answers by identifying problems. They will interact with customers to resolve issues, ensure high satisfaction, and help develop standard methodologies to improve the customer experience.