Customer Success Representative at Vontier

Monterrey, Nuevo León, Mexico -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, CRM Management, Team Collaboration, Technical Support, MS Office, Adaptability, Account Management, Retention Strategies, Upselling, Time Management, Attention to Detail, Learning Agility, Escalation Management, Customer Engagement

Industry

Transportation Equipment Manufacturing

Description

This role will reactively manage all small fleet business customers in the ANZ Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience. Key Responsibilities. Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner. Identifying the need to escalate more complex queries to the relevant teams or departments. Liaising with internal teams to find resolutions for customer issues. Liaising with customers directly via telephone, e-mail and Chat. Working within SLAs – Ticket Resolution Times, Call Handling Times. Ensuring excellent customer service and support throughout. Updating and managing the CRM tool for all customer issues. Attend, contribute and present at team meetings and other internal events. Work tirelessly to achieve team targets relating to retention and growth. Understand company needs in order to add growth to accounts through renewals and upsell opportunities. Maintain a knowledge base of product and solution features/functionality of competitors and own products. WHO YOU ARE (Qualifications) Previous experience in customer service gained within a call centre environment/ 1+ Years experience in an administration role. Experience and skilled in dealing with and resolving customer issues. Good telephone manners and a desire to go above and beyond. IT literate and good knowledge of MS Office tools. Ability to maintain focus and work effectively under pressure. Ability to learn at speed, and adapt to new processes/systems easily. Desire to learn and progress within the Company. Preferable Skills & Experience. A background in technical product and/or account management support would be desirable. Knowledge of Salesforce, SAP / CRM systems would be desirable. WHO IS TELETRAC NAVMAN Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com. Teletrac Navman is a Vontier company. WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com. At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves! #LI-LS1 #LI-Hybrid

Responsibilities

The Customer Success Representative will manage small fleet business customers in the ANZ Region, focusing on account retention and delivering excellent customer service. Responsibilities include resolving customer queries, liaising with internal teams, and updating the CRM tool.