Mirakl is the global leader in platform business innovation. Mirakl’s suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

ABOUT THE ROLE

In addition to its core business Mirakl has recently announced the launch of a new global Retail Media technology (Mirakl Ads) to empower Marketplace operators to operate successful Retail Media programs.
As Customer Success Retail Media for Mirakl Ads, reporting to the Manager of Customer Success, your primary mission is to support Mirakl Ads clients to optimize their Ads revenues through the use of Mirakl Ads.
The ideal candidate will be a self-motivated, entrepreneurial and natural born networker with solid knowledge of the Advertising landscape.

WHAT YOU WILL DO AT MIRAKL:

The Customer Success Retail Media will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients either newly signed or live clients.

During the project phase, the Business Consultant will:

• help our clients understand the Mirakl Ads model and key success factors, define the right organization and anticipate the impact on the existing organization
• conduct tailored workshops for our clients’ key business owners to prepare for their successful Mirakl Ads launch
• work closely with our clients to set up a sharp commercial action plan and implement the right KPIs to drive efficiently the Mirakl Ads activity
• train our clients in the use and optimization of the Mirakl Ads platform and the onboarding process
• set-up regular contact with our clients’ main points of contact and make sure the project stays on track until the “Go live”

During the run phase (once Mirakl Ads has been launched), the Customer Success will:

• Set-up an adapted Mirakl Ads strategy, build personalized action plans with every client and follow their implementation
• Define and analyze the right KPIs to boost his/her clients’ performance and optimize Ads revenues from Mirakl Ads clients (publishers) by incentivizing and supporting them in their daily use of Mirakl Ads (eg : number of placements, ads campaigns configuration, etc….)
• Participate and present in recurring business review meetings (internal / external), in particular reports to Mirakl Ads clients. Provide strategic and relevant recommendations and growth drivers to the client’s teams and C-levels
• Share case studies and data that can be useful to the client.

As one of the first team members of a new activity :

• Define the operational processes and tooling of the business consulting activity in order to provide a lean execution of the operations, with minimal costs. Whenever relevant, collaborate with the BI teams to analyze our clients activities in order to identify growth opportunities and monitor their advertising network performances.
• Support Mirakl Ads sales cycle and join client facing pitches to sell Mirakl Ads Sales House
• Act internally as the « voice of the Publisher » on Mirakl Ads and advise the broader Sales, Customer Success and Product teams on how the products fit and solve their needs.
• Act as a Mirakl Ads product user : collect insight, provide feedback, identify workarounds
• Remain updated on market trends and challenges affecting the Retail Media industry as well as collecting competitor intelligence

• Thanks to a solid background in advertising,

• • identify ads diversification opportunities for our clients and align with the product team in order to elaborate the appropriate product strategy.
• bring your vision and participate in meetings with adtech partners in order to define the best position for Mirakl in the adtech value chains and the route to success for our global Advertising Services initiative.