Customer Success (SaaS/Hybrid/Athens) at tgndata

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Support, Onboarding, Problem-Solving, Collaboration, Organizational Skills, Proactive Mindset, Communication, Technical Support, Data Interpretation, SaaS, CRM Tools, Training, Troubleshooting, Metrics Tracking, Team Coordination

Industry

technology;Information and Internet

Description

Ready to work with the largest international Ecommerce Brands using our SaaS? We're looking for a Customer Success Specialist who’s passionate about helping people succeed. You’ll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly. 📚 Your Mission - Make Every Customer a Power User Lead onboarding & training sessions: Empower new users to get value fast Be the first line of support: Help customers troubleshoot issues and navigate the platform confidently Monitor customer health: Track key metrics and proactively address red flags Coordinate across teams: Collaborate with Product, Engineering, and Sales to solve problems fast Keep customer satisfaction high by ensuring every interaction is smooth and helpful 🔓 Skills, and experience to unlock the role: Fluent in speaking English is mandatory (German & other languages are a plus!) Prior Experience in Customer Success or Support, ideally in tech or digital services Great at breaking down complex topics into clear, helpful answers A proactive mindset-you spot issues before they escalate Strong problem-solving and collaboration skills Organized and able to juggle multiple requests and priorities 🚀 Bonus Points For Experience in a SaaS company or tech product environment Comfortable working with spreadsheets and interpreting data Familiarity with ticketing and CRM tools (e.g., SalesForce, Jira, Freshdesk, etc) 💰 What You Get - Perks That Matter Bonus scheme for MRR retention & expansion Private health insurance Paid leave for your birthday Monthly lunch allowance Hybrid weekly work: WFH + days onsite Support for courses, degrees, and tech seminars Modern office with free coffee/snacks and casual team lunches - social events ABOUT tgndata® 🌐Learn more about us here At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition. Recognized as: Best BI & Analytics Tool of 2024 by the German Ecommerce Awards Best RetailTech Startup of 2025 by Startupper.gr Trusted by some of the biggest global brands, we combine cutting-edge technology, scalable data infrastructure, and deep market expertise to deliver powerful, actionable insights. From advanced web crawling to high-volume data processing and machine learning - our solutions help our customers unlock real value, fast. We're growing fast and building bold. Join us and be part of what's next!

Responsibilities

You will lead onboarding and training sessions for new users, ensuring they gain value from the platform quickly. Additionally, you will be the first line of support, helping customers troubleshoot issues and monitor their health metrics.