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Customer Success / Sales Support Executive at Teleport
Ahmedabad, gujarat, India -
Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Backend Execution Support, Tele-sales Support, System Enablement, Shipment Execution, Customer Coordination, Service Reliability, Post-booking Execution, Space Follow-ups, Upliftment, Customer Engagement, Rate Sharing, Customer Reactivation, Escalation Management, System Learning, Shipment Acceptance, SOP Adherence

Industry

Logistics;Transportation;Supply Chain and Storage

Description
Role Purpose To provide backend execution, tele-sales support, and system enablement to the Sales team, ensuring smooth shipment execution, customer coordination, and service reliability for AMD and BOM stations. Key Responsibilities Backend Execution Support: Manage post-booking execution, space follow-ups, upliftment, and coordination with stations and HQ teams. Tele-Sales & Customer Engagement: Support sales via tele-sales, rate sharing, follow-ups, and customer reactivation. Escalation & Issue Management: Handle shipment delays, irregularities, and customer escalations. System Learning & Customer Training: Learn Teleport core systems and train customers on system usage. Shipment Acceptance & Compliance: Coordinate shipment acceptance approvals and SOP adherence. Key Requirements 3–6 years experience in air cargo/logistics. Experience in backend sales support or tele-sales. Strong communication and coordination skills. Why this role is critical This is a backfill role required to maintain service stability, protect revenue, and support AMD’s high-frequency operations and BOM growth.
Responsibilities
The role provides backend execution, tele-sales support, and system enablement to the Sales team, focusing on smooth shipment execution, customer coordination, and service reliability for AMD and BOM stations. Key duties include managing post-booking execution, handling tele-sales activities, managing escalations, and training customers on core systems.