JOB DESCRIPTION:

At Seaborn Software, we develop innovative ERP solutions for ship suppliers worldwide. We are looking for a proactive and customer-focused professional to join our team as a Customer Success & Sales Support Specialist. In this role, you will be responsible for delivering live product demonstrations, conducting customer training sessions, and providing responsive support through our ticketing system. You will also assist the sales team with follow-ups, onboarding new clients, and ensuring customers get the most value from our software. This position requires strong communication skills, a problem-solving mindset, and the ability to manage multiple tasks in a fast-paced, global environment.

QUALIFICATIONS:

• Experience in customer success, technical support, or sales support roles.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong presentation and training delivery skills.
• Ability to work independently and manage multiple priorities.
• Interest in the maritime or ERP software sector is an advantage.
  Note: We currently can not offer visa sponsorship for this position.
  Job Types: Full-time, Graduate
  Pay: £24,420.00 per year

Benefits:

• Work from home

Work Location: Hybrid remote in London WC2B 6N

• Conduct live and virtual software demonstrations for prospective clients.
• Deliver onboarding and training sessions tailored to customer needs.
• Respond to and resolve customer support tickets promptly and professionally.
• Assist sales with preparing materials, following up with leads, and supporting client acquisition efforts.
• Collaborate with product and development teams to relay customer feedback.
• Maintain a high level of product knowledge to ensure accurate and effective client communication.