Customer Success - Service Management Intern at Equinix

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Problem Solving, Communication, Operational Excellence, Issue Management, Stakeholder Engagement, Data Center Operations, Customer Success

Industry

Internet Publishing

Description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Description Equinix is the world’s digital infrastructure company, operating 270+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary The Service Management team is responsible for ensuring reliable delivery and performance of infrastructure and data center services within the scope of the Customer Success function, meeting contractual SLAs and regulatory obligations. This role supports operational excellence by assisting with communication during service disruptions and providing advance notice of upcoming maintenance and potential impacts—often through structured operational reviews. Responsibilities Operational Oversight Supports audits and walkthroughs, coordinates post-RFS responsibilities, and assists with snag resolution. Ensures smooth coordination and implementation of operational requests as they arise, working with relevant teams to minimize disruption and maintain service standards. Issue & Escalation Management: Assesses issue/escalation to validate, prioritize and progress accordingly. Ensure adherence to standard operating procedures, policies/rules/restrictions and resolve customer issues and escalations. Engage stakeholders and conduct postmortem analyses. Service Communication & Operational Reviews Assists with communication during service disruptions, ensuring customers and internal teams receive timely and clear updates. Provide proactive heads-up notifications about forthcoming maintenance activities and any potential impact these may have – mostly delivered through structured operational reviews, where service performance, upcoming changes, and improvement opportunities are discussed with customers and internal stakeholders. What you will learn and grow Strong understanding of data center operations and infrastructure services Full familiarity with the Customer Success function, its scope, and responsibilities Experience working within account teams to align overall service management with customer and business objectives Who you are: Final Year students or on track to graduate with Full-time bachelor’s degree in late 2026 till Mid 2027 Residing in Metro Manila during internship period Proven ability to manage service issue coordination and compliance requirements Enjoy problem solving and confidence in verbal engagement Outcome Driven: Focused on delivering measurable results Additional advantage: Proficient in Chinese/Japanese/Korean Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department. Privacy and Terms: We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms. You can unsubscribe at any time should you wish to stop receiving information from us.

Responsibilities

The intern will support operational excellence by assisting with communication during service disruptions and coordinating operational requests. They will also engage in issue management and assist with service communication and operational reviews.