Customer Success Solutions Architect

at  Amach

ABOUT US:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking an experienced and dynamic Customer Success Solutions Architect to join our team. In this critical role, you will be responsible for advising customers on industry best practices, technology strategies, and potential solutions to drive their success. You will collaborate closely with one of our largest customers, the account management team on technical pre-sales activities and provide valuable insights to the product team for new solution offerings based on customer feedback and needs.

EXPERIENCE

• The ideal candidate will have a deep technical background, excellent communication skills, and a passion for working directly with customers to solve complex business problems.
• Technical customer-facing experience, such as Solution Architect or Account CTO or Account CIO
• Proven experience advising customers on technology strategy and solutions in a relevant industry (e.g., Consulting, IT infrastructure, enterprise software)
• Experience of pre-sales processes, including technical demonstrations, requirements gathering, and solution design
• Robust technical expertise in relevant technologies, platforms, and solutions (e.g., cloud technologies, enterprise software, data analytics, etc.)
• Ability to design and architect complex solutions that meet customer needs and are scalable for future growth
• Experience in creating solution documentation, diagrams, and customer-facing reports

NOT FOR YOU?

Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don’t be afraid they’ll steal it from you, if you’re amazing and smart we’ll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.