Customer Success Solutions Consultant at Fortive

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Customer Support, Communication, Interpersonal Skills, Technical Capability, Project Management, Customer Relationships, Conflict Resolution, Attention to Detail, Collaboration, Teamwork, Training, SaaS, CMMS, CRM Applications, Feedback Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel's product offering throughout the customer lifecycle Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client Collect and communicate intelligent customer feedback to drive ongoing product improvements. Be a client advocate, while keeping ServiceChannel values and initiatives in mind. Provide internal communications regarding Customer's configuration, usage information, satisfaction of the system and churn risk. Provide training and guidance to Clients on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery. English proficiency Previous hands on experience with another SaaS or CMMS platform CRM Application skills 2+ years with Customer Success or Customer Support Excellent written and verbal communication, strong interpersonal skills Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy Solid project management skills Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills. Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form, while speaking with the caller as well as following processes correctly. Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development efforts Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.

Responsibilities

The Customer Success Solutions Consultant will recommend best practices and configurations that align with customer objectives, driving product adoption throughout the customer lifecycle. They will lead customer meetings, collect feedback for product improvements, and provide training and guidance on ServiceChannel applications.