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Customer Success Specialist at ADVANCED MACHINE & ENGINEERING CO

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Technical Assistance, Order Management, Product Knowledge, Quality System Improvement, Organizational Skills, Verbal Communication, Written Communication

Industry

Machinery Manufacturing

Description

Description Customer Success Specialist Position Responsibilities: Responsible for receiving and analyzing all aspects of customer purchase orders. Responsible for communicating with customers-verbal and written Responsible for typing and e-mailing customer quotes Responsible for acquiring product knowledge to assist customers with technical questions. Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness Responsible for coordinating information between the customer, engineering department, and production department. Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction. Qualifications: High school diploma or GED. Excel, Word, Windows 4 years’ experience in a related field, if no diploma. Mechanical aptitude, strong organizational skills, proficient in written and verbal communication.

Responsibilities

The Customer Success Specialist is responsible for analyzing customer purchase orders and communicating with customers regarding their orders. They also coordinate information between customers and internal departments to ensure customer satisfaction.