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Customer Success Specialist at ADVANCED MACHINE & ENGINEERING CO
Rockford, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Purchase Orders, Customer Communication, Typing, E-mailing, Product Knowledge, Technical Questions, Order Approval Prints, Order Status, Shipment Details, Creditworthiness, Coordination, Engineering Department Liaison, Production Department Liaison, Quality System Changes, Organizational Skills, Written Communication

Industry

Machinery Manufacturing

Description
Description Customer Success Specialist Position Responsibilities: Responsible for receiving and analyzing all aspects of customer purchase orders. Responsible for communicating with customers-verbal and written Responsible for typing and e-mailing customer quotes Responsible for acquiring product knowledge to assist customers with technical questions. Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness Responsible for coordinating information between the customer, engineering department, and production department. Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction. Qualifications: High school diploma or GED. Excel, Word, Windows 4 years’ experience in a related field, if no diploma. Mechanical aptitude, strong organizational skills, proficient in written and verbal communication.
Responsibilities
The specialist is responsible for managing all aspects of customer purchase orders, including analysis, communication, and generating quotes. They must also acquire product knowledge to assist customers with technical inquiries and coordinate order details between the customer, engineering, and production departments.