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Customer Success Specialist at ADVANCED MACHINE & ENGINEERING CO

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

22.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, CRM, ERP, Microsoft Office, Outlook, Mechanical Aptitude, Organizational Skills, Written Communication, Verbal Communication, Multitasking, Problem Solving, Attention To Detail, Teamwork

Industry

Machinery Manufacturing

Description

Description Customer Success Specialist Position Responsibilities: Respond to customer inquiries, via phone or email, in a timely and professional manner. Process orders, quotes, returns accurately and efficiently. Collaborate with sales, engineering, and operations team to resolve customer issues. Maintain customer records and order documentation in CRM/ERP system. Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness Responsible for communicating with internal representatives to follow-up on quotations Responsible for coordinating information between the customer, engineering department, and production department. Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction. Responsible for releasing work orders as required to the manufacturing team as required to fulfill customer requirements. Qualifications: Education: High school diploma or GED Training: Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap. Skills: Microsoft Office, Outlook or other email platform Experience: Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively Other: Strong attention to detail. Team oriented with customer first mindset, prior b2b customer service experience a plus. Working conditions: Office environment with occasional interaction with shop floor and shipping. Standard business hours

Responsibilities

The Customer Success Specialist manages customer inquiries, processes orders, and maintains accurate documentation within CRM/ERP systems. They also coordinate information between customers, engineering, and production departments to ensure timely order fulfillment.