Customer Success Specialist at BILLYS

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outstanding Communication Skills, Customer Acquisition, Customer Support, Attention to Detail, Independent Work, Collaborative Work

Industry

technology;Information and Internet

Description

Who we are : Billys is a proptech startup, based in Athens, aspiring to empower tenants to take control of their buildings and enable them to live together harmoniously, while saving time, cost, and effort. We are well funded, backed by some of the best entrepreneurs and investors in Greece and beyond. We use technology to simplify the administrative, operational and financial processes for each tenant of each building community in the world. We have a clear roadmap and we are currently assembling the core team that will assist in building our innovative solution. We believe that teamwork is the key to success. We move quickly, and we create opportunities to learn about a wide array of topics. If you want to work in an entrepreneurial and dynamic environment and deliver actual value, come and join us. We’re looking for : We are looking for a Customer Success Specialist to join our team and help us maintain high standards of customer satisfaction. The ideal candidate has experience working in customer service or a similar role, and is passionate about providing an excellent experience. The candidate will be responsible for managing client relationships, upselling customers to paying packages, handling customer inquiries and concerns, and working with other departments to resolve issues. What you‘ll do : Plan interactions with prospect customers and update CRM tool with relevant status Support customers during the onboarding process and through their lifecycle to ensure customer success Collaborate with the rest of the team to design, implement, track and enhance business support processes Resolve user issues directly or work with teams internally to identify possible solutions Upsell customers to paying packages and cross-sell services You bring : Outstanding Communication Skills (written and verbal) Passion for Customer Acquisition &Support Strong Attention to Detail with the ability to work independently and collaboratively Bachelor’s Degree (completed or in progress) in Marketing, Business Administration, or a relevant field Nice to have : Experience in High-Growth Startups Familiarity with Online CRM Tools We offer : Competitive salary package Transparent &Entrepreneurial Culture Personal development budget for books, courses and more Team-Bonding Events sponsored by the company Flexible hybrid/remote work Creative Freedom to pitch and explore new ideas Cutting-Edge Tech Gear (Apple or Windows) Company insurance plan Ιf you want to be part of a dynamic team aiming to make a difference, we look forward to your application!

Responsibilities

The Customer Success Specialist will manage client relationships, handle customer inquiries, and upsell customers to paying packages. They will also collaborate with other departments to resolve issues and ensure customer success throughout the onboarding process.