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Customer Success Specialist - Cantonese - Penang at Teleperformance

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cantonese, English, Customer Service, Live Chat, Digital Support, Social Media, Communication Skills, Problem Solving, Multitasking, Complaint Handling, Typing Speed, Outbound Calling

Industry

Outsourcing and Offshoring Consulting

Description

Overview The Customer Success Specialist (CSS) will be resolving customer queries, recommending solutions and guiding users and customers to provide Outstanding Customer Experiences (CX). Qualifications Educational: All majors Language: English - Intermediate (B2) & Cantonese Keyboard skills: Speed greater than 50 wpm and accuracy minimum 98% Listening skills: Advance skill Speaking techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call/voice if needed) Possess at least 1-year relevant customer service experience digital/inbound/outbound Prior experience in handling Live Chat & Digital Team or familiar with Social Media Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language Ability to multitask, detail oriented and possess good problem skills Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers Passionate in helping to resolve customer issues/queries and complaint handling A team player who thrives in a fast paced, dynamic environment A self-starter who can work independently with minimal supervision Fresh Graduates are encourage to apply Responsibilities Responsible to resolve customer queries in a timely and accurate manner through live chat, email, outbound & inbound call and/or other platforms are required Providing customers with the client’s service and product information Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers Identifying, escalating priority issues and reporting to the high-level management Recording details of comments, inquiries, complaints, and actions taken Other duties as assigned

Responsibilities

The specialist is responsible for resolving customer queries accurately and timely via live chat, email, and phone. They provide product information and identify scalable solutions to improve the overall customer experience.