Customer Success Specialist at Continental Services

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

20.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Troubleshooting, Scheduling, Marketing, Administrative Tasks, Site Visits, Guest Experience Reporting, System Management

Industry

Food & Beverages

Description

Customer Success Specialist Department: South Bend Vend 201716 Employment Type: Full Time Location: South Bend Compensation: $18.00 - $20.00 / hour Description Facilitates all new Market openings including Client Communication, Client Engagement Events, and Hybrid Market Openings. Essential Duties & Responsibilities Marketing: Working closely with the Market Twenty 4 Seven Marketing & Merchandising Manager on all our pre & post market opening materials. Assist in field execution for Marketing Signage, Plano grams, Promotions, Newsletter, etc. Scheduling: Maintain Market openings schedule and develop timelines for pre-openings. Communicate directly with Client contact regarding opening schedule and opening related activities. Troubleshooting: Helps reduce kiosk issues. Seek and Solve for Operational Opportunities to improve customer service and increase Market Sales. Customer Relations: Handles all Market related customer issues and participates in client meetings. (Market Cards, Refunds, Kiosks issues, Monthly Newsletters, etc.) Site Visits: Assists with new or potential customer site visits as a part of the sales process. Guest Experience Reporting: Performs store inspections as directed by Market Leadership. Drives accountability and troubleshooting. Administrative Tasks: Primary tasks will include, but are not limited to, answering phones, managing outlook calendars, invoicing, data entry, tracking and reporting, and special projects, Market Gift Cards. Market Action Plans: Participate and execute tasks accordingly. Avanti/365: Responsible for communicating as well as for training Market Management and other necessary team members on new all system upgrades & tools. Works closely with Loss Prevention to troubleshoot any flaws within the system. System Management: Act as operational liaison for AMS and 365 systems. Communicate system issues with appropriate supplier. Job Requirements High-School Diploma or GED Prior retail experience and familiarization with basic merchandising concepts strongly preferred. Must have a reliable vehicle. Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. #CANALB

Responsibilities

The Customer Success Specialist facilitates new market openings, ensuring effective client communication and engagement. They also handle customer issues and assist in marketing and operational tasks to improve service and sales.