Customer Success Specialist

at  Cranleigh STEM

Cranleigh STEM has exclusively partnered with a rapidly expanding biotechnology company based in Winchester to recruit a Customer Success Specialist for a permanent position. In this role, you will play act as a technical specialist between R&D and external customers/clients – supporting with enquiries, product management and generating business reports.
This role will suit a recent life sciences graduate (molecular biology, biology, biochemistry) coupled with some commercial experience in industry – demonstrating strong communication skills with internal/external parties.

CUSTOMER SUCCESS SPECIALIST REQUIREMENTS

• Degree level qualification in molecular biology, biology, biochemistry or similar.
• Experience working in a customer facing role – demonstrating strong communication and organisational skills.
• Ability to communicate effectively at all levels and across different departments.
• Self-motivated character, with a real desire to pursue a career in biotech outside of the laboratory.
• Experience working a CRM system would be preferred.
  £Comp + excellent company benefit

• Customer support
• Product management
• Sales admin support
• Working within our CRM system
• Generating business reports
• Liaising with our Operations and technical support teams
• Working within our ISO13485 Quality System