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Customer Success Specialist at Crisafulli Bros. Plumbing & Heating Contractors

Albany, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

21.5

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Professionalism, Empathy, Teamwork, Coordination, Problem Solving

Industry

Construction

Description

As a member of our Customer Service team, you’ll be the first voice our customers hear, the warm welcome that sets the tone for their experience. You’ll: * Answer incoming calls with professionalism, empathy, and enthusiasm * Schedule appointments and coordinate with our teams * Communicate clearly and effectively to ensure each customer feels cared for * Work in a fast-paced, team-oriented environment where no two days are the same Why work with our family owned and operated business? * 85 years in the business - Voted the Best Plumber & HVAC by the Times Union for over 19 years! * Company provides you will all the tools you need to complete the job! * Company Paid Life Insurance - $50,000 * Company Paid Vacation Time * Company Paid Sick Days * Company Sponsored Health Insurance * Company Sponsored Dental Insurance * Company Sponsored Vision Insurance * Company Sponsored 401k with 4% Match – Because we care about YOUR future! * Annual Picnic & Holiday Party * Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more! * Company Paid Training Program's with Certifications * Regular Schedule Monday through Friday 8-5pm! * Year-round work - No Layoffs! * Red Carpet Service Standards for our Team and Customers! We would like you to join our family atmosphere, we appreciate you so much we pay you an extra day to spend with your family - we call it a "Family First Day" We will not contact your current or previous employer without your permission. If you're serious about taking your career to the next step and joining the Crisafulli Bro. team text Julia 518-949-1248 today! Monday through Friday 8am to 5pm Rotating Saturday 7am to 2pm

Responsibilities

You will serve as the primary point of contact for customers by answering incoming calls with professionalism and empathy. Additionally, you will coordinate team schedules and ensure a high standard of customer care in a fast-paced environment.