WHO WE ARE & HOW WE WORK

We are EXIN, an independent certification institute specializing in the IT sector. We offer a comprehensive solution for certifying digital professionals and proudly belong to the Software Improvement Group (SIG). As part of our international growth strategy, we are looking for a Customer Success Specialist to help our partners achieve their goals. In this role, you will play a crucial part in supporting our training partners by utilizing your in-depth knowledge of the operational aspects of the examination and accreditation processes.

REQUIREMENTS

• HBO/Vocational level qualification.
• Fluency in both English and Spanish.
• Proficiency in an additional language is a plus.
• 1-3 years of experience in a similar role.
• Availability for 32-40 hours per week.
  If this sounds like the right opportunity for you, please submit your CV and motivation letter in English. Applications without these documents will not be considered

• Maintain and enhance relationships with international partners and candidates by managing contracts, examinations, orders, and accreditations.
• Follow up on leads and engage in upselling and cross-selling to existing partners.
• Provide exceptional customer support to boost satisfaction and loyalty.
• Understand customer needs and translate them into effective solutions.
• Proactively oversee customers’ processes, intervening when issues arise (e.g., delays in accreditation or examination processing).
• Manage requests from partners, ensuring compliance with current accreditation and financial requirements.
• Identify and report bottlenecks in customer processes to help improve systems and workflows.
• Handle administrative tasks related to examinations, accreditation, and financial processes as necessary.