CUSTOMER SERVICE SPECIALIST – HELP BUILD A WORLD-CLASS GLOBAL BRAND

Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter and every response is a chance to deliver a standout experience?
We’re looking for an A-Player Customer Service Specialist to join our ambitious, high-growth team — someone who’s not just experienced, but driven to become the best in the industry. This is your chance to take on a senior, hands-on role in one of the most exciting and authentic sports brands in the world.

Application question(s):

• Are you an A-player?
• We’re looking for people who are willing to go the extra mile. This role can require evening and weekend work. How comfortable are you in stepping up when the job demands it

This is a senior-level opportunity for someone who can:

• Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support
• Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to our world-class Trust Pilot rating
• Building long term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Tracking & resolving issues with our courier

We hold high standards — and we’re looking for someone who is ready to exceed them. In return, you’ll receive:

• A highly competitive salary
• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand

Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Application question(s):

• Are you an A-player?
• We’re looking for people who are willing to go the extra mile. This role can require evening and weekend work. How comfortable are you in stepping up when the job demands it?

Work Location: In perso