Customer Success Specialist at HR Connect Limited

Hamilton, Waikato Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer success, Account management, Sales coordination, Field engagement, Relationship building, Communication, Contract management, Administration, Problem solving, CRM, Job management systems, Agriculture, Energy sector, Solar energy, Renewable energy

Industry

Construction

Description

Company Description Competitive package + vehicle, phone and iPad Purpose-led role helping NZ farmers reduce costs with solar Autonomy, variety, and real impact in a fast-growing business About Rural Energy Rural Energy is a 100% locally owned provider of solar energy solutions, purpose-built for New Zealand’s dairy farming sector. We’re on a mission to help farmers reduce energy costs and operate more sustainably through our innovative Solar as a Service (SaaS) model. As we continue to grow, we’re looking for a Customer Success Specialist to become the trusted face of our brand - supporting farmers from sign-up through to installation and beyond. Job Description This is a hands-on, relationship-driven role where no two days look the same. You’ll be the key link between our customers and internal teams, ensuring a seamless experience from initial sale through to solar installation and ongoing support. Blending customer success, sales coordination, and field engagement, you’ll spend around 30% of your time on-farm with customers, building strong relationships within the dairy farming community while ensuring every customer journey is smooth, proactive, and positive. Qualifications You are a proactive, relationship-driven professional who takes ownership and delivers with care. You bring proven experience in customer success, account management, or sales, and you’re confident building trust quickly through strong, clear communication. Highly organised with excellent attention to detail, you’re comfortable managing contracts, administration, and multiple priorities in a fast-moving environment. Strong communicator with the ability to build trusted relationships quickly Highly organised with strong attention to detail across contracts and administration Solutions-focused with the ability to problem solve and de-escalate issues calmly Self-motivated, adaptable, and confident working autonomously Experienced using CRM or job management systems to stay on top of workflow Full, clean NZ driver’s licence with willingness to travel for farm visits Ideally you have prior experience in agriculture or the energy sector with exposure to solar or renewable energy products Additional Information What’s in It for You Competitive salary package Company vehicle and tools of trade Join a fast-growing, purpose-led business Work at the forefront of renewable energy in agriculture Supportive team culture with real career progression Apply Now - If you’re passionate about delivering great customer experiences and want to make a real impact in New Zealand’s rural sector, we’d love to hear from you

Responsibilities

You will act as the primary link between customers and internal teams, managing the customer journey from initial sale through to installation. The role involves significant field work, building relationships within the dairy farming community, and providing ongoing support.