Customer Success Specialist (Hybrid/Athens/SaaS) at tgndata

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, ARR Expansion, Onboarding, Platform Support, Problem Solving, Proactive Mindset, Organization, English Fluency, German Language, SaaS Experience, Salesforce, Jira, Freshdesk, Google Workspace

Industry

technology;Information and Internet

Description

Ready to work with international Ecommerce brands using our SaaS platform? We’re looking for a Customer Success Specialist who cares about technology, customers, and results. 📚 Your Mission: Customer Retention and ARR expansion Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries. Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality. Manage a portfolio of existing international customers and work closely with Product teams to ensure their success. Drive contract value expansion by matching platform features to customer needs. Be the primary contact for coordination and follow-up on customer issues. Work closely with Product, Engineering, and Sales to solve problems fast. Keep NDR and customer satisfaction high, contributing to our growth. 🔓 Skills, and experience to unlock the role: Fluent English is mandatory (German is a plus). Prior Experience in Customer Success/Support in technology company ideally SaaS. Great at breaking down complex topics into clear, helpful answers. Strong problem-solving skills and a proactive mindset to spot issues before they escalate. Well organized and able to manage multiple customer priorities independently. 🚀 You get bonus points for having Experience in a SaaS or tech product with an international customer base. Experience with Salesforce, Jira, Freshdesk, or Google Workspace Professional or native German language skills 💰 What You Get - Perks That Matter Quarterly Bonus - commission on your customers ARR expansion Compensation Package tailored to your experience Monthly lunch allowance card by UpHellas Private life & health plan by Ethniki Insurance Financial sponsorship for courses, certifications & degrees Additional paid leave for special occasions (e.g., your birthday) Work in a modern workspace with amenities and free coffee/snacks Hybrid work: work-from-home days + office days in Athens Opportunities to travel abroad to international Events & Exhibitions Social events, team lunches & offsites ------------------------------------------------------- ABOUT tgndata® 🌐Learn more about us here At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition. Recognized as: Best BI & Analytics Tool of 2024 by the German Ecommerce Awards Best RetailTech Startup of 2025 by Startupper.gr Trusted by some of the biggest global ecommerce brands, we combine cutting-edge technology with being customer centric. Join us and be part of what's next in the future of Retail Technology!

Responsibilities

The primary mission involves driving customer retention and Annual Recurring Revenue (ARR) expansion by guiding international customers through onboarding and supporting their needs on the SaaS platform. This role requires managing a portfolio of existing global customers, ensuring their success, and acting as the main contact for issue coordination and follow-up.