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Customer Success Specialist I at Creative Food Ingredients Inc

Perry, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Interdepartmental Collaboration, Time Management, Multi-tasking, Reporting, Communication, Logistics Coordination

Industry

Food Production

Description

Description JOB DESCRIPTION: This position is for a driven, detail-oriented Customer Success Specialist I is responsible for managing daily interactions with customers, sales team members, and the brokerage network. The individual collaborates closely with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction. Requirements TASKS PERFORMED AND RESPONSIBILITIES: • Provide exceptional customer service by assisting customers, sales team members and brokers with questions pertaining to current, future and past orders • Collaborate with warehouse and quality teams to obtain COAs for all upcoming outbound shipments, adjust shipping dates as needed, and communicate any delays to customers and the logistics team managing freight • Maintain all customer communications and file/link them appropriately • Run, file and share daily internal reports • Back up for front desk when out of office • Ability to multi-task, prioritize and manage time effectively • Manage information sharing via internal TV system • Support department managers/directors with special projects as needed

Responsibilities

Manage daily interactions with customers, sales teams, and brokers to ensure on-time order delivery. Collaborate with warehouse and quality teams to handle shipping documentation and communicate delays.