Customer Success Specialist in Oviedo at Curis System Llc

Oviedo, asturias, Spain -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

27.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organization, Attention To Detail, Administrative Discipline, System Management, Process Management, Customer Satisfaction, Ticket Management, CRM Integrity, Prospecting, Sales Coordination, Technical Curiosity, Follow-Through, Phone Presence, Troubleshooting, Reporting

Industry

Pharmaceutical Manufacturing

Description

Customer Success Specialist - In Person in Oviedo CURIS System is seeking a highly organized, detail-oriented, and proactive Customer Success Specialist to support our customers and sales team. This role is full-time, In person, in our headquarters located in Oviedo, FL. It is ideal for an entry- to mid-level professional with exceptional communication skills, strong administrative discipline, and the ability to manage multiple systems and processes simultaneously. The Customer Success Specialist plays a critical role in customer satisfaction, support ticket management, CRM integrity, prospecting initiatives, and sales coordination. This position serves as a central hub between customers, sales, service, and marketing teams. Success in this role requires professionalism, technical curiosity, follow-through, and the ability to balance structured processes with proactive customer engagement. Occasional travel is required. Key Responsibilities Serve as first point of contact for customer calls and emails Create, manage, and close support tickets Provide first-level troubleshooting (escalating complex issues as needed) Ensure timely follow-ups and accurate documentation Prepare weekly support reports Maintain accurate CRM records (accounts, contacts, notes, reminders) Prepare quotes and provide order support Process RMAs and coordinate related documentation Research and build targeted sales prospect lists Schedule and manage automated outreach sequences Assist in development and administration of customer surveys Track satisfaction metrics and customer feedback Proactively follow up with customers Assist with product demonstrations (virtual and onsite) Qualifications Required Strong written and verbal communication skills Exceptional organization and attention to detail Professional phone presence Ability to manage multiple systems and processes Willingness to learn technical products Ability to travel On-site availability in Oviedo, FL Preferred CRM experience B2B customer service or inside sales experience Prospecting experience Basic technical troubleshooting skills

Responsibilities

The specialist will serve as the first point of contact for customers, managing support tickets, providing first-level troubleshooting, and ensuring accurate documentation and CRM record maintenance. This role also involves preparing quotes, processing RMAs, assisting with sales prospecting, and tracking customer satisfaction metrics.