Customer Success Specialist at Jiffy Lube North Bay

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Issue resolution, Microsoft Office, Relationship building, Data integrity management, Contract management, Pricing, Dispute management, Order management, Professionalism, Resilience, Patience, Continuous improvement, English proficiency

Industry

Automotive

Description

, Philippines Job Family Group: Commercial and Retail, Downstream Supply Chain Worker Type: Regular Posting Start Date: April 17, 2026 Business Unit: Experience Level: Early Careers Job Description: What’s the role This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support International Aviation Americas customers. The Customer Success Specialist needs to project a professional company image by providing the best Customer experience through phone interaction and emails to customers. The Customer Success Specialist delivers effective communications, value-adding interactions and efficient issue resolution. What you’ll be doing Principle Accountabilities Key business serviced is Aviation. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers. The CSS is accountable for a certain customer portfolio (mirroring one or more AM portfolios) to drive accountability/ ownership for this portfolio. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity. This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity : Deal Management Bid and Tender Contract Management Pricing Master Data Set-up and Amend Data Integrity Management Enforcing company’s policy and contracts Ensuring compliance (Data privacy, trade compliance, SDS, etc) Troubleshooting Order to Cash Order Management Touchless Support and Set-up Dispute Management General Inquiries and Feedback Meeting and/or managing customer’s expectations Building strong relationships and creating partners (customers) for life Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements What you bring Qualifications: Job Knowledge, Skills & Experience: Language: Customer Language Proficiency (at least 1 if multiple language business) – C1 English Language Proficiency – B2 Other Skills & Experience: Bachelor's degree required (Business related major) or equivalent experience Previous experience in Customer service or operations Experience in Microsoft Office Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures Able to act as a Shell Brand Ambassador in a ‘voice of Shell’ role Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities Able to demonstrate resilience and patience, especially when interacting with challenging Customers Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly Able to demonstrate a continuous improvement mind-set - What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a value-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programs. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills. Shell Business Operations Manila Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career. DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. Register here and Set up your job alerts You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you’ll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together. #PowerYourProgress Visit our careers site Shell has a bold goal: to become one of the world’s most diverse and inclusive companies, a place where everyone – from our employees to our customers, partners and suppliers – feels valued, respected, and has a strong sense of belonging. Find out more about DE&I at Shell Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries. Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people. Learn more about our purpose and strategy “If you need any assistance or support while applying for a job, please contact us at careers@shell.com”

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Responsibilities

The Customer Success Specialist acts as a single focal point for aviation customers, managing the order-to-delivery journey and ensuring high-quality service. They are responsible for handling inquiries, resolving disputes, managing contracts, and maintaining data integrity to drive customer satisfaction.