Customer Success Specialist at Jiffy Lube North Bay

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Skills, Communication, Influencing Skills, Data Analytics, Digital Fluency, Data Management, Compliance, Customer-Centric Design, Value Chain Understanding, Commercial Acumen, Economic Acumen, Managing Customer Experience, Contract Management

Industry

Automotive

Description

, Philippines Worker Type: Regular Posting Start Date: July 4, 2026 Job Description: What’s the role Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash journeys forming a critical part of the Customer Fulfilment Cycle. This job delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers. Key business serviced is Aviation Fuels. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers. What you’ll be doing The CSS is accountable for a certain customer portfolio (mirroring one or more Account Manager portfolios) to drive accountability/ ownership for this portfolio. This is a key enabler to drive best-in-class Customer Experience and to ensure maximum customer-centricity. This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity: Offer To Cash Order Management Master Data Set-up and Amend Touchless Support and Set-up Dispute Management General Inquiries and Feedback Meeting and/or managing customer’s expectations Building strong relationships and creating partners (customers) for life Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements Ensuring compliance (Data privacy, trade compliance, SDS, etc) This role follows a mid-shift schedule from 3:00 PM to 12:00 AM (PH Time) and support for a rotating skeletal workforce schedule during Philippine holidays. What you bring We are keen to speak with individuals who have the following: Language Proficiency Customer Language Proficiency English Language Proficiency Key Skills and Competencies Customer Success Skills Demonstrate skills in driving continuous value Strong communication and influencing skills Knowledge of data analytics and insights Digital fluency knowledge Knowledge of data management and compliance Knowledge of Customer-Centric Design Leader of the Future Strong Value Chain Understanding Knowledge of Commercial & Economic Acumen Knowledge of Managing Customer Experience Contract Management Knowledge What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. Register here and Set up your job alerts You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you’ll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together. #PowerYourProgress Visit our careers site Shell has a bold goal: to become one of the world’s most diverse and inclusive companies, a place where everyone – from our employees to our customers, partners and suppliers – feels valued, respected, and has a strong sense of belonging. Find out more about DE&I at Shell Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries. Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people. Learn more about our purpose and strategy “If you need any assistance or support while applying for a job, please contact us at careers@shell.com”

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Responsibilities

Manage the end-to-end customer experience and relationship for Aviation Fuels, focusing on the Deal Management and Order to Cash journeys. Act as a single focal point for customers to drive accountability and improve the overall customer fulfillment cycle.