OVERVIEW

Headquartered in Columbus, Ohio, Komar is a market leader in industrial waste and recycling processing solutions. Since 1977, we’ve provided a full suite of equipment—including compactors, balers, shredders, continuous feed systems, dewatering systems, and organic separation presses—to help customers reduce costs, improve sustainability, and streamline operations. Our portfolio serves a broad customer base of major retailers, grocers, fulfillment centers, manufacturers, municipalities, and waste transfer stations.
Komar sells primarily direct to customers and supports its equipment with a robust aftermarket offering, including a large national network of service technicians and a comprehensive parts inventory. Our family of brands includes BACE, Maren Engineering, and PTR Baler and Compactor, giving customers access to industry-leading solutions and service capabilities across North America.

REQUIREMENTS:

• 2+ years in customer service, order management, or project management, preferably in the recycling or heavy-duty equipment industry.
• Proficient in ERP systems (e.g., NetSuite), MS Office, and knowledge of inventory and order management systems.
• Excellent verbal and written communication skills with the ability to handle customer inquiries and external partners professionally.
• Strong analytical and troubleshooting skills to address order fulfillment issues.
• Ability to multitask and manage multiple customer orders/installations and priorities in a fast-paced environment.
• A true team player with a positive attitude and a strong desire to collaborate effectively with others. Must be able to build strong working relationships and be a dependable, supportive teammate.
• Willingness to follow standardized processes, direction from leadership, and all role-specific functions as defined in the NetSuite system.

• Manage customer orders from initial placement through delivery, ensuring accuracy and timely fulfillment.
• Act as the primary liaison between customers, installers, sales, and operations teams to provide updates on order status, shipment/installation schedules, and any delays or changes.
• Work with the logistics team to assist in the timing of shipments to meet customer’s due date of equipment installation.
• Monitor inventory levels of stock to meet customer demand. When applicable, provide customers with optional equipment that still meets their needs and is in stock for immediate shipment for installation.
• Address any customer complaints or order discrepancies, working cross-functionally to resolve issues quickly and maintain customer satisfaction.
• Maintain accurate records of orders, shipments, installations and communications with customers.
• Strictly follow all protocols, workflows, and procedures established in NetSuite for the Customer Success Specialists role and carry out responsibilities as directed by the supervisor.
• Identify process improvement opportunities within the fulfillment process to enhance customer experience and operational efficiency.
• Work closely with production, external installation teams, sales, logistics and service departments to ensure alignment and that customer expectations are met.