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Customer Success Specialist at Leap Orbit LLC

Columbia, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

25.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Problem Solving, Empathy, Technical Diagnosis, Collaboration, Freshdesk, Relationship Building, Self-Motivation, Proactivity, Confidentiality, Integrity, Knowledge Retention

Industry

IT Services and IT Consulting

Description

Description Job Title: Customer Success Specialist Classification: Non-Exempt Job Overview This position ensures customers receive outstanding assistance and are satisfied with a company’s products. Serve as the bridge between the company and its clientele, addressing inquiries, resolving issues, and providing information that enhances the customer experience. This position is also expected to support the overall operation of Leap Orbit when needed. Certain tasks maybe asked that do not fall into the essential functions of this job. Essential Functions Ensure customer satisfaction. Use feedback to enhance customer experiences. Conduct regular check-ins to address concerns and offer support. Complies with company policies, procedures, and regulations. Performs other related duties. Behavioral and Technical Competencies Actively paying attention to what the customer is saying, understanding their needs, and responding appropriately. Analyzing customer issues, identifying solutions, and resolving problems effectively. Demonstrating understanding and compassion towards customers’ feelings and concerns. Diagnoses technical issues reported by customers. Collaborates with technical teams to resolve complex problems. Proficient in using Freshdesk. Establishing a positive and respectful relationship with customers. Self-motivated and proactive Ability to maintain confidentiality and integrity. Ability to keep current in field and knowledge base. Requirements Physical Demands This is a sedentary role which may sit or use a computer for long periods of time. Finger dexterity is needed for keyboarding. Extended periods of time reading/viewing computer screens. Required Education and Experience High School Graduate Microsoft Office Experience Experience working in ERM, preferred

Responsibilities

This role ensures customers receive outstanding assistance and satisfaction with company products by serving as the bridge between the company and clientele to address inquiries and resolve issues. Essential functions include ensuring customer satisfaction, using feedback for enhancement, conducting regular check-ins, and complying with company policies.