Customer Success Specialist (m/f/d) at ClimatePartner

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Product Adoption, CRM, Corporate Carbon Footprinting, GHG Protocol, German Fluency, Italian Fluency, English Fluency, Client Relations, Sustainability Knowledge, Process Improvement

Industry

Environmental Services

Description

What you will do Manage a high‑volume portfolio of customer accounts at scale, proactively driving product adoption, value realisation, and upsell opportunities to ensure customers successfully use ClimatePartner solutions Deliver core ClimatePartner services, including (but not limited to) Corporate Carbon Footprint calculations and the coordination of financial contributions Handle customer inquiries and cases within agreed service levels, prioritising effectively and collaborating with internal experts to ensure a consistent and positive customer experience Maintain accurate and up‑to‑date customer records in the CRM, ensuring reliable customer history, enabling data‑driven decisions, and supporting legal and compliance requirements Monitor customer health and key signals across a broad account base, identifying risks and opportunities early and taking proactive action to support retention, satisfaction, and expansion potential Leverage customer feedback and recurring requests to provide actionable input into the continuous improvement of our processes, solutions, and services Create, contribute to, and maintain FAQs, help content, and internal guidelines, enabling effective self‑service for customers and internal teams Who you are You are a people‑focused, proactive individual who thrives on helping others succeed, stays calm and organized under pressure, takes full ownership to deliver results on time, actively improves how things work, and is genuinely motivated by the real impact of sustainability and climate action. Practically speaking, you bring: Up to 2 years of experience in customer success, customer service, or a comparable client-facing role Fluency in German, Italian, and English You bring basic knowledge of climate and sustainability topics (e.g. Corporate Carbon Footprints, GHG Protocol) or are motivated to build that knowledge fast Comfort with high-volume, process-driven work Familiarity with CRM tools and/or a habit of keeping records clean and current Benefits How to apply Simply click the application button to apply for this position. Have any questions? Feel free to contact People & Culture (jobs@climatepartner.com). Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect that makes them unique. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you. Find out more about working at ClimatePartner and see all our current job openings at Career | ClimatePartner For this role, we offer a monthly salary of at least €2.800 based on full-time employment. The actual salary will depend on your individual qualifications and experience. About us ClimatePartner supports companies in decarbonisation. Our hybrid model combines software that simplifies and scales processes with expert advice at every step on the path to net zero – from calculating and reducing emissions to supporting climate projects and communicating transparently. For over 20 years, more than 6,000 companies have worked with ClimatePartner to achieve decarbonisation. For the climate. And for business.

Responsibilities

Manage a high-volume portfolio of customer accounts to drive product adoption, value realization, and upsell opportunities. Deliver core services such as Corporate Carbon Footprint calculations and maintain accurate CRM records to support data-driven decisions.