About Metro Logics, Inc.
Metro Logics, Inc. is a third-party logistics company based in Olive Branch, MS, with additional facilities in Nevada and Utah. Metro’s Commercial Division provides temperature-controlled warehousing and logistics for perishable foods and related products.
About the role
Metro seeks a full-time Client Service Specialist to ensure excellent customer experiences for its Commercial Division. This dynamic role is ideal for candidates who enjoy people, creating efficiencies, and a fast-paced work environment.

Responsibilities

• Respond to customer requests in a friendly and timely manner, via phone and email.
• Manage Metro’s Warehouse Management System to accurately process incoming and outgoing shipments and meet deadlines.
• Lead clerical duties, including the completion and filing of paperwork, scheduling appointments, and managing inventories and databases.
• Work with General Manager to identify and record key processes and functions for use in
• employee training
• Help identify and engage prospective customers.
• Complete special projects, including customer satisfaction reviews, audit preparation, and training schedules.
• Process, print, and and attach material tags on product.
• Complete inventory functions, including the inspection, counting, and recording of inventory.
• Ensure product and materials are received and delivered on time and in accordance with established company policies and procedures.
• Make certain work area is clean, secure, and well maintained.
• Provide support for team members, promoting trust-based relationships and a healthy working environment within and across departments.
• Ensure safety standards are updated and followed.
• Recommend and helps implement suggestions to improve processes, policies and procedures.

Qualifications

• High school graduate or equivalent and three years of applicable, full-time working experience.
• Computer skills (e.g., email communications, Word, Excel, WMS, online research, etc.).
• Experience with Warehouse Management Systems.
• Training in forklift operation and safety certification may be required.
• Familiarity with inventory receiving, processing, and storage procedures.
• Demonstrated ability to both operate independently and work collaboratively with others.
• Ability to stoop, kneel, bend, crouch, and lift up to 40 lbs.
• Must be able to work in both a traditional office setting and a refrigerated warehouse for extended periods of time.
• Experience booking and scheduling LTL/FTL transportation preferred.

Metro is an Equal Employment Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

• Respond to customer requests in a friendly and timely manner, via phone and email.
• Manage Metro’s Warehouse Management System to accurately process incoming and outgoing shipments and meet deadlines.
• Lead clerical duties, including the completion and filing of paperwork, scheduling appointments, and managing inventories and databases.
• Work with General Manager to identify and record key processes and functions for use in
• employee training
• Help identify and engage prospective customers.
• Complete special projects, including customer satisfaction reviews, audit preparation, and training schedules.
• Process, print, and and attach material tags on product.
• Complete inventory functions, including the inspection, counting, and recording of inventory.
• Ensure product and materials are received and delivered on time and in accordance with established company policies and procedures.
• Make certain work area is clean, secure, and well maintained.
• Provide support for team members, promoting trust-based relationships and a healthy working environment within and across departments.
• Ensure safety standards are updated and followed.
• Recommend and helps implement suggestions to improve processes, policies and procedures