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Customer Success Specialist at National Apartment Association
Arlington, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Communication Skills, Organization, Relationship Building, Data Management, Project Management, Salesforce, ClickUp, Microsoft Office, Call Center Experience

Industry

Non-profit Organization Management

Description
Description The Customer Success Specialist will work to develop relationships with our Top 50 Members as well as routine proactive outreach for things like member satisfaction and accounts receivable. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items via monthly routine workflows and one-off projects. By delivering support of excellence, the Customer Success Specialist aides NAA in continuing to be the industry standard. Principal accountabilities Answering and addressing members needs in a timely manner. Working to uphold and grow NAA’s member satisfaction through relationship building and a high level of dedication. Being a subject matter expert for all products NAAS has or will have with a focus on Click & Lease. Collaborating with other departments to provide aid in member-related escalations. Keeping detailed logs and accurate data of all accounts. Accomplishing projects that aim to improve the Customer Success workflows. Monthly cyclical reporting and communication tasks. Requirements High School or Equivalent Certificate 1-2 years' experience working in a call center environment Excellent written and oral communication skills. Ability to remain organized and efficient while balancing multiple responsibilities. Preferred General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially Experience in Customer Support Experience in project management is a plus Travel Requirements Little to no travel is required of this position. Physical Demands While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds. Work Environment Work is regularly performed in a professional office environment and routinely uses standard office equipment.
Responsibilities
The Customer Success Specialist will develop relationships with top members and conduct proactive outreach for member satisfaction. They will also collaborate with other departments and maintain detailed logs of accounts.