Customer Success Specialist at NielsenIQ

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Client Relationship Management, Needs Assessment, Presentation, Return On Investment (ROI), Platform Adoption, Onboarding, Training, Cross-selling, Upselling, Client Health Monitoring, Retention Strategies, Product Knowledge, Data Analysis, CRM Software, Time Management

Industry

Software Development

Description

Company Description NielsenIQ (NIQ) is the world’s leading consumer intelligence company, delivering the Full View™ of consumer behaviour. With a legacy of over 100 years and a recent merger with GfK, NIQ offers unmatched global reach, and the most comprehensive understanding of what consumers buy and why. We empower manufacturers and retailers to make data-driven decisions that fuel sustainable growth—leveraging cutting-edge analytics, AI-driven platforms, and deep market expertise. Job Description We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our dynamic team in Seoul, Korea. In this pivotal role, you will serve as a strategic partner to our clients, driving their success and satisfaction with our solutions. As the face of our organization, you will combine deep product expertise with exceptional interpersonal skills to ensure clients achieve their business objectives and maximize the value of their investment with us. Build and maintain strong, collaborative relationships with assigned clients, acting as their trusted advisor and primary point of contact Conduct thorough needs assessments to understand each client's unique business challenges and objectives Deliver compelling presentations and actionable recommendations tailored to client-specific requirements Drive platform adoption and engagement by demonstrating clear return on investment and measurable business outcomes Educate clients about relevant features and functionalities that align with their specific business needs Execute effective onboarding and training programs for new and existing customers, ensuring smooth implementation Identify and pursue cross-sell and upsell opportunities that create additional value for clients Proactively monitor client health metrics and engagement levels to identify at-risk accounts and implement retention strategies Maintain current, comprehensive knowledge of all product offerings, features, and platform capabilities Collect and communicate client feedback to product, operations, and relevant teams to drive continuous improvement and enhanced customer experience Collaborate with account management teams during pre-sales, onboarding, and renewal stages to ensure seamless client transitions Work cross-functionally with internal teams to identify strategic opportunities and coordinate client services Analyze client usage data and performance metrics to provide insights and recommendations for optimization Contribute to the development of best practices and success frameworks that elevate the entire customer success function Qualifications Fluent English language skills with excellent written and verbal communication abilities Proven experience in customer success, account management, customer support, or related client-facing roles Strong presentation and communication skills with the ability to articulate complex concepts clearly Demonstrated ability to build and maintain strong client relationships with a genuine customer-centric approach Proficiency in analyzing data and translating insights into actionable recommendations Experience with CRM software and customer success platforms Excellent organizational and time management skills with the ability to manage multiple client accounts simultaneously Proven ability to work collaboratively across diverse teams and disciplines Strong problem-solving skills with an analytical mindset and attention to detail Ability to identify and communicate upsell and cross-sell opportunities professionally Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The specialist will act as a strategic partner to clients, building strong relationships, conducting needs assessments, and driving platform adoption to ensure clients achieve their business objectives. Key duties include delivering tailored recommendations, executing onboarding, monitoring client health, and identifying cross-sell/upsell opportunities.