THIS IS AN EXCELLENT OPPORTUNITY TO JOIN A GROWING ORGANIZATION WITH ADVANCEMENT OPPORTUNITIES!

Customer Success is the front-line and primary customer and prospect contact here. It is primarily through this position that we demonstrate commitments to our customers and vendors to achieve service excellence. Customer Success Agents are responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

REQUIREMENTS:

• High school diploma or equivalent
• 2+ years in a customer service role, call center a plus!
• Ability to multi-task while being a proficient communicator both written and oral
• Ability to maintain high call volume while working in a contact center environment
• Ability to process customer requests in a timely manner
• Computer knowledge, strong understanding of Microsoft Office Suite
• Ability to work between 8 am- 7 pm and 1 Saturday per month

• Provide customer with price, availability, and delivery information
• Assist with correct product selection based on historical purchases
• Respond to basic customer inquiries regarding product applications, transferring as needed
• Identify and communicate potential customer needs or opportunities to appropriate department
• Communicate business policies that affect customer transactions, e.g., backorders, special product purchasing, delivery volume requirements, lead times, and special fees that may be applicable
• Demonstrate proficient use of all job support tools
• Adhere to business policies as defined by management
• Timely handling of customer requests, complaints, and problems including:
• Assist customer needs by navigating individual requests through the organization; Collaborate with various departments including: sales, technical services, dispatch, credit, inventory, and warehousing