Job Description:
As a Customer Success Specialist at Pluralsight, you’ll have the chance to make a significant impact on our customers’ success. Join our skilled team and have meaningful conversations with customers throughout their journey. Your primary responsibility will be to support, handle, and complete renewal transactions, working closely with Revenue and Success, Marketing, and Legal teams. Furthermore, you’ll play a crucial role in identifying sales opportunities and fostering growth within customer accounts.

Who you’re committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.
• Your focus is on being an effective team member while also making meaningful contributions as an individual. You recognise that a team’s success is closely tied to the collective effort and cooperation of all team members.
• You believe in continuous improvement and request frequent feedback from others.

What you’ll do:

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Collaborate with Revenue and Customer Success teams to identify and address risks within your customer base, utilising digital or data-driven strategies whenever possible.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you’ll bring:

• B2B SaaS experience; familiarity with SaaS renewal motion

Requirements:

• Experience renewing customers and identifying expansion opportunities
• Background in business development, sales or scale customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Consistently achieved positive outcomes in overseeing a substantial account portfolio through the strategic utilisation of data to optimise operational efficiency.
• Strong problem-solving skills and ability to analyze data to address customer situations
• Ability to travel up to 10%

Travel Requirements
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you’ll love working here:

• We’re remote- and hybrid-friendly
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report
here.

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About Us
Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Collaborate with Revenue and Customer Success teams to identify and address risks within your customer base, utilising digital or data-driven strategies whenever possible.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment