Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.
We ensure our nation’s healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:
https://propelus.com/.
We’re looking for a detail-oriented Customer Success Specialist to join our team. In this role, you will be the driving force behind product adoption, customer retention, and long-term value realization. You’ll operate with increasing autonomy, partnering closely with our Support and Professional Services teams to guide customers from onboarding through their entire lifecycle. Your data-driven approach will be key to helping our users maximize platform value and achieve their goals.

PREFERRED QUALIFICATIONS

• A Bachelor’s degree or equivalent experience.
• Experience with compliance management technology or a basic understanding of compliance principles.
• Demonstrated ability to quickly learn and master new technologies.

• Own Customer Onboarding and Education: Partner with our Professional Services team to guide new customers through an efficient and scalable onboarding process. Provide tailored education and proactive support to drive the adoption of new features.
• Proactive Relationship Management: Build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor to ensure they are getting the most from our platform.
• Monitor Customer Health & Engagement: Monitor and analyze usage metrics, customer health scores, and key data points. Deploy strategic playbooks to identify opportunities for increased customer satisfaction and to minimize churn.
• Collaborate on Issue Resolution: Partner with our Customer Support team to escalate critical issues, ensuring timely resolution and uncovering recurring trends.
• Drive Revenue Growth: Guide customers through the renewal process and collaborate with our Sales team to identify and capitalize on additional revenue opportunities, including upsells, expansions, and cross-sells.
• Contribute to Team Success: Collaborate within the Customer Success team to exchange best practices, share insights, and contribute to the achievement of team-wide goals.