Customer Success Specialist - Quantitative at NielsenIQ

Imola, Emilia-Romagna, Italy -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Quantitative Research, Data Analysis, Client Service, Communication Skills, Time Management, Problem Solving, Attention to Detail, Microsoft Excel, Powerpoint, Google Spreadsheet, Google Slides, Research Methodologies, Presentation Skills, Bespoke Research, Consumer Insights

Industry

Software Development

Description

Job Description As a part of the team, you will be working with some of Taiwan’s biggest brands to make an impact across a diverse range of industries. In your role, you will manage bespoke research projects spanning a wide variety of research approaches – ranging from traditional research methodologies through to using next-generation research tools. You will also conduct research covering key strategic areas, such as brand and advertising, customer experience, and pure customized-research. At NIQ, you will also have our wide product portfolio and data sets at your fingertips that can be used to provide a comprehensive view of how consumers think and how they behave. If you have a passion and curiosity for consumer insights, an aptitude for problem-solving, and a desire to expand your analytical skills, then we would love to hear from you! Responsibilities Project management Serve as the main gatekeeper for assigned projects (averagely take care of 2-4 projects simultaneously) Work closely with various departments in projects deliverables, ensuring guidelines are followed according to project plans Provide clear instructions to project members and conduct quality checks on their output Able to accommodate changes to the project requirements and execution when necessary Able to work within given deadlines and find solutions to close the gap, if needed Ensuring project deliverable is of high quality and client satisfaction are met Analysis & reporting Able to understand from clients’ business perspective and follow up closely on clients’ needs on every research projects Prepare quality questionnaire, presentation and reporting for clients Ensuring all data used are answering to clients’ business needs according to NIQ data and marketing principles Provide actionable recommendations for clients that can impact/influence on their business strategies/needs A Little Bit About You You will play an essential role in managing research projects from start to finish; supporting the Senior Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients. Qualifications Master’s degree or Bachelor's degree in Business Administration/ International Business/ Marketing/ Economics/ Applied Mathematics Fresh graduates are welcome to apply A self-starter, detailed oriented, result-driven mindset, sensitive to numbers Good time management especially meeting external deadlines Good communication skills in explaining the key takeaways & methodology of the thesis Familiar with quantitative research methodologies Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides Good client service skills and able to communicate and write effectively in English and Mandarin Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Customer Success Specialist will manage bespoke research projects, ensuring high-quality deliverables and client satisfaction. They will also analyze data and provide actionable recommendations based on clients' business needs.