We are looking for a dedicated Customer Success Specialist to join a team in Toronto, Ontario. In this contract role, you will play a key part in delivering exceptional support to members by addressing their inquiries related to health and welfare benefits. This opportunity is ideal for a detail-oriented individual with a strong background in customer service and benefits administration.

• Respond promptly and professionally to member inquiries regarding health and welfare benefits.
• Process benefit enrolments and terminations with accuracy and efficiency.
• Prepare and distribute communications to members, retirees, and survivors about various benefit options.
• Reconcile and monitor funding for benefits and pension coverage for members on disability programs.
• Maintain accurate records and ensure compliance with organizational standards.
• Collaborate with internal teams to resolve member issues and improve service delivery.
• Provide guidance and support to members navigating benefit-related decisions.
• Analyze and address complaints or concerns to maintain high levels of member satisfaction.
• A minimum of 3 years of customer service experience in an office setting.
• Previous experience in benefits administration or a related field is highly desirable.
• Proficiency in Microsoft Word and Excel at an intermediate level.
• Strong communication and interpersonal skills to effectively assist members.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Exceptional attention to detail and problem-solving abilities.
• Familiarity with health and welfare benefit programs is an asset.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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