Customer Success Specialist, Senior at One 10 LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

57000.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Client Relations, Operational Support, Reporting, Excel, Time Management, Attention to Detail, Communication, HTML, Content Management, Project Management, Problem Solving, Team Collaboration, Innovation, Continuous Improvement, Quality Assurance

Industry

Description

About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Role Overview The Customer Success Specialist (CSS) is responsible for ensuring the smooth operation of client incentive and recognition programs and maintaining positive relationships with the account team, internal departments, program participants and client contacts. The primary focus is to perform program operational/support activities leveraging technology-based tools and internal resources, ensuring that work is delivered on time and in accordance with client requirements. This includes the generation of flawless client reporting, invoicing, and providing prompt, tactful responses to client or internal inquiries regarding program operations. #LI-Hyb Scope of Work * Assignments are defined in terms of activities and outcomes. Elevates more complex questions and work is reviewed for based on meeting objectives and may involve work across areas. * For assigned accounts, the Customer Success Specialist (CSS) must understand the obligations and Statement of Work between One10 and the client. This includes but is not limited to: understanding the program details and goals, website functionality, administrative/reporting applications and processes. * Assist, as needed, in the design of operational processes and continuously seek opportunities to improve efficiencies. * For new program implementations, the CSS must be able to perform platform setup tasks to include configuration of website modules, pages and reports. * Manage ongoing website changes/functionality; perform updates to website content using content management tools and/or HTML code. * Produce required client and internal program reports using Excel or system-based applications; perform complex manipulation of reports as needed. * Coordinate and process the receipt of client files and other inputs (e.g., program enrollment forms or award claim forms). * Serve as the program website/application “super user,” responding effectively to inquiries from clients and program participants; may conduct website demonstrations for clients and internal departments. * Coordinate inquiries to the IT team to investigate suspected system issues or request custom reports. * Monitor and respond to participant inquiries submitted to the program email box; also address participant inquiries that may be escalated from Customer Xperience or the client. * Assist the IT team with quality assurance – e.g., perform website testing prior to website launches or the release of updated website functionality. * Work closely with the Client Services and Finance teams, as well as the Program Manager, to manage client invoicing; produce billing spreadsheets and backup as required. * Work to increase overall satisfaction and retention of clients on assigned programs with the ability to use independent judgment; maintain close liaison with Client Services, Program Manager; Manager, I&R; and/or Account Director. * Participate in team status meetings and client calls. * Maintain documentation of operational processes for assigned programs. Knowledge, Skills, and Abilities * Applies experience and working knowledge to accomplish tasks and processes. Has working level skills and abilities, but it still learning to address more complex problems, processes, and applying analytics. * Bachelor’s degree in business or related discipline preferred * 2+ years business management/operational experience * Proven proficiency in MS Word, Excel, and PowerPoint; strong Excel skills are a must * Outstanding organizational and time management skills * High attention to detail * Successful experience working in a fast-paced team environment; ability to multi-task * Excellent verbal and written communication skills * HTML skills and/or content management tools is a plus * Familiarity with project management software is a plus What We Promise: 1. A Culture of Innovation: Join a team that thrives on creativity, welcomes diverse perspectives, and embraces the spirit of innovation. 2. Professional Development: Engage in continuous learning opportunities, mentorship programs, and career paths that align with your aspirations. 3. Collaborative Community: Be part of a supportive and collaborative community that values teamwork, communication, and the collective pursuit of excellence. 4. Work-Life Harmony: We understand the importance of work-life balance and are committed to creating an environment where you can excel at work while enjoying a fulfilling personal life. 5. Meaningful Impact: Contribute to projects that matter, work on cutting-edge technologies, and be part of a company that makes a positive impact on the world. Join us at One10 and be part of a journey where we not only believe in better products but also believe in empowering you to become a better, more fulfilled individual. Together, we will shape a future where innovation knows no bounds, and personal growth is not just encouraged—it's celebrated. Welcome to a place where your potential is recognized, your contributions matter, and where believing in better extends to both what we create and who we are. Believe in Better. We are committed to pay transparency and equity. The maximum salary for this role is listed to provide insight into the top of our compensation range, which is determined by market data, internal equity, and the responsibilities of the position. The final offer may vary based on a candidate’s experience, skills, and qualifications. The maximum annual salary for this role is $57,000.00. This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #LI-Remote rid

Responsibilities

The Customer Success Specialist is responsible for ensuring the smooth operation of client incentive and recognition programs while maintaining positive relationships with various stakeholders. This role involves performing operational activities, generating reports, and responding to inquiries regarding program operations.