ABOUT THE POSITION

The Customer Success Specialist will oversee client communication, education, and implementation success. This role involves collaborating with clients, their teams, and our internal team to implement best practices and processes. Join us in ensuring the quality and success of our projects.

TEAM MEMBER QUALIFICATIONS:

• Bachelor’s degree (or 2+ years of relevant experience)
• 1+ year overseeing customer accounts
• 2+ years experience with technical account management
• Experience in ski industry/amusement/waterpark industry preferred
• An understanding of SDLC (Software Development Life Cycle)
• Proven technical writing skills
• Understanding Software methodologies, tools, and processes
• Client and user-oriented problem solver
• Ability to travel, as needed
• Flexible schedule to include occasional weekends
• Roll-up sleeves attitude with a hands-on approach to the work
• Proven experience in a dynamic environment
• Strongly prefer an understanding of ski resort operations, products, and hardware
• Ability to think analytically, critically, and creatively to identify options and solutions
• Strong interpersonal, presentation, verbal and written communication skills
  Website: snowcloud.io
  Job Type: Full-time
  Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance
• Volunteer time off
• Work from home

People with a criminal record are encouraged to apply
Work Location: Remot

Please refer the Job description for details