JOB SUMMARY

SWEET ROBO is a fast-growing company specializing in fully automated vending machines, combining technology, innovation, and entertainment. We are seeking a Customer Success Specialist to join our Technical Team. This role requires strong technical skills to provide remote support for our machines, ensure smooth operation for clients, and assist with troubleshooting. The position may also involve occasional travel to expos, business trips, or client locations.

EXPERIENCE

• Proven experience in technical support or customer service for hardware, machinery, or technology products.
• Strong technical aptitude – comfortable learning, operating, and explaining how machines work.
• Excellent problem-solving skills and ability to guide customers through troubleshooting remotely.
• Strong communication skills (verbal & written).
• Ability to multitask and work efficiently in a fast-paced environment.
• Willingness to occasionally travel for work in the U.S. and abroad.
• Flexibility to assist customers outside of standard working hours when necessary.
• Experience using CRM tools (Zoho, Hubspot, or similar – advantage).
  Job Type: Full-time
  Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Language:

• English (Required)

License/Certification:

• Driver’s License (Required)

Ability to Commute:

• Brooklyn, NY 11232 (Required)

Work Location: In perso

• Provide remote technical support for our automated machines via phone, email, in-app chat, and video calls.
• Diagnose and troubleshoot hardware and software issues, guiding customers step-by-step to resolution.
• Manage client onboarding, including training on machine operation, maintenance, and best practices.
• Maintain detailed and accurate records of customer interactions, issues, and solutions in the company’s systems.
• Collaborate with engineers, technicians, and operations to resolve escalated cases quickly.
• Conduct follow-up checks to ensure issue resolution and high customer satisfaction.
• Gather feedback from customers to help improve product performance, documentation, and training materials.
• Participate in expos, business trips, or client site visits as required.