Customer Success Specialist (TX or FL) at Miles Ahead Brands Services, LLC

East Lake-Orient Park, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Logistics, Technology, Problem-Solving, Training, Documentation, Communication, Detail-Oriented, Service-First Mindset, Troubleshooting, User Experience, Feedback Collection, Excel, Power BI, ERP Systems, TMS Systems, Bilingual

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Are You?Ready to Change the Industry Together? Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States. A part of the Miles Ahead Brands Family is NewMile. NewMile is a fast-growing organization embracing technology and elevating service to our customers and team members, passionately creating a better experience for all. As a Customer Success Specialist, you’ll support the implementation, adoption, and ongoing success of the tools that power our logistics operations. You’ll work closely with senior team members, product experts, and operations to ensure smooth onboarding, provide hands-on support, and help create great experiences for haulers, customers, and internal teams. From training to troubleshooting, your contributions will make our operations smarter, faster, and more connected. Mission We are a family of brands committed to raising the standard of service in the aggregate distribution industry. Vision Accelerating the world's infrastructure. Our Values 1% Better, Every Day: Continuous growth is a part of who we are as professionals and people. We are committed to being better today than yesterday, so we are ready for who our organization needs us to be tomorrow.? Promise & Deliver: Pick up the phone, respond, then get it done. We are reliable in every sense of the word and deliver quality work and customer service no matter our role. We own our areas and are accountable to ourselves and each other to build trust.? Find a Way or Make a Way: There is no problem we can't solve. We work together and do hard things to simplify the lives of clients, haulers and each other. We find the best way and are open-minded to innovation, technology and new ways of working because we are building an organization to change our industry. Candid, but Kind: We tell each other the truth and challenge when we don’t agree. We build real relationships rooted in kindness and thoughtfulness. Our people will always be our #1 unique and we will never lose sight of that.? Rev it Up: Positive energy fuels us to get us to our vision. Each of us contribute to our culture by bringing consistent energy and passion that ripples through our teams like a fire. We celebrate and praise each other's contributions and strive to create a place we all want to be.? Who You Are You are a motivated problem-solver with a passion for logistics, technology, and helping others succeed. You thrive in collaborative environments, are eager to learn, and bring a service-first mindset to technical challenges. You’re comfortable supporting training efforts, answering user questions, and digging in to resolve day-to-day issues. Why This Role Matters The Customer Success Specialist ensures our technology is not just available, but actively helping people work better. You’ll play a hands-on role in onboarding, user support, and system adoption—helping our teams, haulers, and clients get the most out of NewMile solutions. Your work will help streamline processes, reduce friction, and create a solid foundation for future growth. Who Your Internal Customers Are and How This Role Delivers Value Operations & Support Teams: Provide frontline assistance, answer questions, and help resolve issues quickly. NewMile Product & Engineering Teams: Share user feedback and insights to improve product design and features. Haulers & Customers: Support onboarding, training, and day-to-day use of our tools to ensure a smooth and positive experience. Leadership & Management: Contribute to adoption metrics, documentation, and insights that support smarter decisions. Your Impact Technology Support & Troubleshooting Provide first-line support for internal teams, haulers, and customers. Document and escalate technical issues as needed to senior specialists or engineering. Assist with testing new features, updates, and system changes. Training & Documentation Support the creation and delivery of user-friendly training sessions and materials. Help maintain guides, FAQs, and knowledge base articles to make onboarding and day-to-day use easier. Gather user questions and feedback to improve future training. Onboarding Assistance Assist in onboarding new fleets, customers, and internal users. Guide users through system setup and provide introductory training. Help track onboarding milestones and ensure timely follow-up. User Experience & Feedback Engage with users to collect feedback and understand pain points. Share insights with product and senior solutions team to inform improvements. Advocate for clear, simple workflows that make tools easy to use. Measurables User satisfaction scores (CSAT) Solution adoption and active usage rates Ticket response and resolution times Quality and clarity of training/documentation Onboarding speed and retention for new haulers and clients Requirements Bachelor’s degree in Business, Supply Chain, Information Systems, or related field OR equivalent work experience. 1–2 years of experience in logistics, technology, customer support, or a related field preferred. Strong communication skills, detail-oriented, and a service-first mindset. Comfort with troubleshooting and problem-solving in real time. Bilingual (English/Spanish) Familiarity with Excel, Power BI, or ERP/TMS systems a plus. Desire to learn and grow in a fast-paced, tech-driven environment.

Responsibilities

The Customer Success Specialist will support the implementation, adoption, and ongoing success of logistics tools. This includes onboarding, user support, and ensuring that technology actively helps users work better.